TRAFFIC
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Bilingual Customer Support Analyst (Dutch/English)
Sowelo Consulting
Job Description
A well-established consulting firm seeks a Customer Support Analyst to join their Customer Success Team. Responsibilities include engaging with customers via phone, email, and chat, resolving issues, and conducting root cause analysis. Candidates must be fluent in Dutch and English and preferably have 1-3 years of related experience. This role is crucial in a B2B environment, offering opportunities for development within an international organization.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
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Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.