Assistant Spa Manager

# Assistant Spa ManagerThis role forms part of the Mint Wellness team within the Village n Life hospitality group, based in Camps Bay. The Role As Assistant Spa Manager, you'll support the Spa Manager in overseeing daily spa and gym operations while ensuring exceptional service delivery across reception, treatment areas and wellness facilities.This is a hands-on operational leadership role suited to someone organised, proactive and passionate about wellness and fitness. You will play a key role in maintaining high service standards, driving team performance and ensuring seamless coordination between spa, salon, gym and hotel operations. Key Responsibilities - Support the daily operational management of the spa, gym and wellness facilities - Supervise front desk operations including reservations, payments, group bookings and cancellation policy adherence - Ensure accurate opening and closing procedures and checklist compliance - Manage and optimise the ESP booking schedule for operational efficiency - Liaise with Hotel Front Desk regarding promotions, vouchers and room charges (Opera) - Audit cash-ups, Opera postings and daily financial reconciliations - Assist with stock control, ordering and weekly inventory management - Monitor retail, professional product and linen stock takes and capturing - Maintain accurate guest databases and reporting - Ensure all public areas, change rooms, hot zones and treatment spaces meet hygiene and presentation standards - Oversee gym cleanliness and facility standards - Coordinate maintenance and repairs of spa equipment - Support marketing initiatives, loyalty programmes and in-house promotional displays - Assist with rosters, daily task allocation and performance oversight - Provide coaching, in-house training coordination and mentorship to therapists and reception staff - Monitor adherence to Spa SOPs and treatment protocols - Support performance feedback processes in collaboration with the Wellness Spa Manager - Assist with vendor liaison and supplier coordination - Promote a positive, mindful and high-performance team culture - Step into operational leadership in the absence of the Wellness Spa Manager What We're Looking For - Grade 12 / Matric - Qualification in Beauty Therapy (CIDESCO, SAAHSP and/or ITEC advantageous) - Valid driver's licence and own reliable transport (essential) - Minimum 3-5 years' experience within the spa or beauty industry - Minimum 2 years' experience in a supervisory or assistant management role - Strong interest and genuine passion for wellness and fitness (essential) - Computer literate with Microsoft Office proficiency (Excel required) - Opera and ESP systems knowledge advantageous - Strong client service and communication skills - Highly organised with strong attention to detail - Proactive, goal-orientated and solution driven - Confident managing time and multiple operational priorities - Analytical and administratively strong - Team player with positive energy What We Offer - A dynamic wellness environment within Village n Life - Opportunity to grow within a luxury hospitality group - Exposure to spa, fitness and multi-property operations - Competitive package aligned with experience Job Categories: Wellness Job Types: Full-time Experience Levels: Mid level Job Locations: Camps Bay