Assistant Lodge Manager

Acting Lodge Manager in the absence of the LM.

Take full responsibility for the management of the following teams.

• Front of House
  • Inspire, stimulate and lead the FOH team
  • Maintain the Pan FOH system
  • Day Sheets / Rooming List / Arrival Report
  • Reception, Curio Shop and Switch Board
  • Banking, Invoices and Gratuities
  • Welcome & Good Bye
  • Site Inspections - Show Time
  • Guest Feedback - Centricity Feedback system
• Housekeeping
  • Inspire, stimulate and lead the Housekeeping team
  • Maintain the Housekeeping standards within the Lodge
  • Spot check of rooms & turndowns
  • Staff Uniform Control
• Lodge Maintenance
  • Inspire, stimulate and lead the Lodge Maintenance team
  • Control and supervise the Lodge Maintenance teams
  • Work closely with the Maintenance Manager
  • Preventative maintenance service schedules
  • Staff Accommodation
  • Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
  • Pest control
• Health & Safety
  • Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
  • Head up the Lodge Health & Safety committee
  • Risk assessments for the Lodge
  • Firefighting equipment / drill
  • Provide a safe working environment for all staff
• Finance & Budgeting
  • Compile monthly reports, participate in the budget process and manage budget lines
  • Budget expenditure & control
  • Monthly finance meeting
• Human Resources
  • Staff development and training
  • Staff management
  • Staff welfare & staff morale
  • Inspire, stimulate and lead the Kapama team and maintain discipline
  • Manage leave cycles and training files
  • Knowledge of food & beverage
  • Hosting of guest
  • Guest Delight and bush banqueting
  • Ensure any negative guest feedback is addressed and solutions found
  • Assist Head Ranger / Snr Ranger team with Vehicle Inspections
  • Go on Safari to ensure that we deliver on our safari experience
  • Relationship with community, owners, suppliers and Camp Jabulani

We are built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife. Every single 'Southern Camper' makes a huge difference to our success, regardless of their role or function. For this reason we choose 'Southern Campers' very carefully - they are the strength and the future of this company. The ideal individual for the position will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development. A good knowledge of maintenance is important.

Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator, as maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital.

• Leadership
  • Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards
  • Make the team feel valued in order for them to assist you to drive the department and the camp
  • Strong management skills
  • Problem solving skills
• Personality
  • Excellent communication and interpersonal skills (listening skills, verbal communication etc)
  • Positive attitude, Self-motivated, Confident
  • Sense of humour
  • Sense of adventure