Area Manager Fidelity Services Group Cape Town, Western Cape

Fidelity Services Group, Cape Town, Western Cape, Permanent, Closing Date 25 June 2026

Job Description

Reporting to the Regional Manager, the overall purpose of this position is to manage several Operations Managers covering key areas such as client liaison, HR/IR matters, fleet management, expense control, investigations and to ensure posting of security officers, compliance with site security requirements, and efficient and professional client service.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent; PSIRA Grade A registered.
• Valid driver's license with reliable transport.
• At least 10 years' experience in the security industry.
• At least 5 years' experience in operational security management.
• Working knowledge of the Firearms Act and firearms competency.
• Staff management experience.
• Computer literacy with expert knowledge of the Microsoft Office suite.
• Clean criminal record with no pending cases.
• Strong planning, administration, interpersonal communication, client liaison skills.
• Leadership and organisational skills with good interpersonal and communication skills.
• Knowledge of ISO 9001:2008 Quality Management System.

Key Performance Areas

• Maintain good relations between Fidelity Security Services Group and the client.
• Manage allocated areas to ensure contractual requirements are met.
• Ensure all security officers meet contractual requirements.
• Evaluate service levels and recommend improvements.
• Supervise security staff to achieve performance targets.
• Handle administration matters.
• Liaise daily with management and regional management on operational matters.
• Deal promptly with HR queries.
• Formulate disciplinary actions.
• Ensure timely submission of employment forms to the Regional Office.
• Submit relevant weekly/monthly incident and general reports.
• Investigate incidents and report findings.
• Sound knowledge of ISO 9001:2008 Management System.

Other Personality Attributes

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies

• Analytical, critical thinking & planning skills
• Leadership & self-development
• Goal setting & organisational skills
• Driving & managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported.