TRAFFIC
Western Cape
AI-Powered Customer Success & Operations Associate
Talent Sam
Job Description
A dynamic customer-centric company based in Cape Town is looking for an AI-native professional to enhance their Customer Success team. The role involves managing live chat support, identifying upselling opportunities, and leveraging HubSpot for CRM integration. The ideal candidate is a strong communicator with a strategic mindset and daily experience using AI tools like Gemini. You will work to optimize customer interactions and ensure long-term client retention, making an impact on overall growth targets.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.