Tellers
What is a Teller?
A Teller is a banking professional who serves as the frontline representative of a financial institution, typically a bank or credit union. Their primary role involves handling customer transactions, which include accepting deposits, processing withdrawals, cashing checks, and exchanging foreign currency. Tellers are responsible for ensuring accurate transaction processing while providing excellent customer service and maintaining a friendly and professional demeanor. They also play a crucial role in identifying customer needs, promoting bank products and services, and performing basic account inquiries. Additionally, Tellers are tasked with maintaining transaction records, balancing their cash drawer, and adhering to banking regulations and security protocols to prevent fraud and ensure the safety of funds. Overall, Tellers are essential for creating a positive customer experience while upholding the integrity of the banking system.
Tasks
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Monitor bank vaults to ensure cash balances are correct.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Technology Skills
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Electronic mail software
- Email software
- HCL Notes
- Microsoft Exchange Online
- Microsoft Outlook 365
- Presentation software
- Accounting software
- Spreadsheet software
- Document management software
Tools Used
- Multi function printers
- Check endorsing machines
- Alarm systems
- Mainframe console or dumb terminals
- Money counting machines
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking
Talking to others to convey information effectively.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Speech Clarity
The ability to speak clearly so others can understand you.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Bachelor's degree
Work Activities
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Detailed Work Activities
- Verify accuracy of financial or transactional data.
- Execute sales or other financial transactions.
- Collect deposits, payments or fees.
- Calculate financial data.
- Prepare cash for deposit or disbursement.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Job Outlook
Projected salary and job growth
$29720.0 - $46950.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.