New Accounts Clerks
What is a New Accounts Clerk?
A New Accounts Clerk is a vital administrative professional within financial institutions, such as banks and credit unions, responsible for assisting customers in setting up new accounts. This role involves a variety of tasks aimed at ensuring a seamless onboarding experience for clients. New Accounts Clerks typically engage with customers directly to gather the necessary documentation and information required to open accounts, including checking, savings, business, or investment accounts. They verify the identity of the clients, ensuring compliance with regulatory requirements such as Know Your Customer (KYC) policies. Moreover, they input data into, and update, account management systems, ensuring accuracy and up-to-date records. New Accounts Clerks also explain account features, terms, and conditions to customers, helping them understand their options and making informed decisions. They may also handle related administrative tasks, assist with inquiries regarding existing accounts, and coordinate with other departments to resolve issues or facilitate account-related requests. By providing excellent customer service and maintaining detailed records, New Accounts Clerks play a crucial role in building long-term relationships between the institution and its clients.
Tasks
- Perform teller duties as required.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Collect and record customer deposits and fees and issue receipts, using computers.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
Technology Skills
- Spreadsheet software
- Presentation software
- Data base user interface and query software
- Electronic mail software
- Enterprise resource planning ERP software
Tools Used
- Mainframe console or dumb terminals
- Desktop calculator
-
Personal computers
Knowledge
-
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
-
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
-
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
-
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Speaking
Talking to others to convey information effectively.
-
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
-
Service Orientation
Actively looking for ways to help people.
-
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Abilities
-
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
-
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
-
Near Vision
The ability to see details at close range (within a few feet of the observer).
-
Written Comprehension
The ability to read and understand information and ideas presented in writing.
-
Speech Clarity
The ability to speak clearly so others can understand you.
Education
How much education does a new hire need to perform a job in this occupation?
-
High school diploma or equivalent
or: GED, High School Equivalency Certificate
-
Some college, no degree
-
Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Work Activities
-
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
-
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
-
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
-
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
-
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Detailed Work Activities
- Execute sales or other financial transactions.
- Collect deposits, payments or fees.
- Compile data or documentation.
- Enter information into databases or software programs.
- Type documents.
Work Interests
-
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
-
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
-
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$35040.0 - $56420.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.