Correspondence Clerks
What is a Correspondence Clerk?
A Correspondence Clerk is a professional responsible for managing, processing, and organizing correspondence within an organization. This role typically involves receiving, sorting, and distributing incoming mail and packages, as well as preparing and sending outgoing communications. Correspondence Clerks are essential in ensuring that information flows smoothly within and outside the organization, maintaining accurate records of correspondence activities, and assisting in the management of documents and files. They often use electronic systems to track communications and may also handle customer inquiries and requests, providing essential support to the administrative functions of an office.
Tasks
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
Technology Skills
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Medical software
- Epic EHR
- Epic Systems
- Oracle Cerner EHR
- HCPCS Level II Codes
- Presentation software
- Spreadsheet software
- Electronic mail software
- Graphics or photo imaging software
Tools Used
- Photocopiers
- Scanners
- Inkjet printers
- Laser printers
- Special purpose telephones
Knowledge
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Skills
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Writing
Communicating effectively in writing as appropriate for the needs of the audience.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Speaking
Talking to others to convey information effectively.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Abilities
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Written Expression
The ability to communicate information and ideas in writing so others will understand.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Associate's degree
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Some college, no degree
Work Activities
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Detailed Work Activities
- Prepare cash for deposit or disbursement.
- Maintain operational records.
- Read materials to determine needed actions.
- Compile data or documentation.
- Prepare business correspondence.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Job Outlook
Projected salary and job growth
$31200.0 - $68650.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.