TRAFFIC
Gauteng
WFM Resource Planner - Forecast & Optimize Staffing
Tracker South Africa
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading contact centre is seeking a Resource Planner to handle daily WFM updates and optimize staffing and agent scheduling to meet service level objectives. The ideal candidate must have at least 2 years of WFM experience and 3 years in call centers, along with strong analytical and problem-solving skills. Knowledge of Alvaria WFM is essential, and a customer service certification is advantageous. This role offers benefits like Medical Aid and a Provident Fund.
Job Overview
Date Posted
07 Feb 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Gauteng, South Africa