TRAFFIC
Western Cape
WFM Planning Lead - Scheduling & Analytics
EXL
Job Description
A leading workforce management company in Cape Town is seeking an experienced professional to manage the scheduling process, including the creation of agent schedules and adjustment of schedules to meet operational needs. The ideal candidate will have strong Excel skills, experience in workforce management systems, and at least three years of total work experience with specific planning roles. This position requires strong analytical and problem-solving abilities to improve staffing efficiency and meet operational goals.
About This Role
Career insights for Financial Managers positions
Salary Benchmark
R53,588/month
R39,825 to
R73,560/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Critical Thinking
Reading Comprehension
Speaking
Monitoring
Common Technologies
Microsoft Dynamics 365
Oracle PeopleSoft Cloud
SAP S/4HANA
Microsoft PowerPoint 365
Microsoft SQL Server 2022
Oracle Database 23c
SQL
Alteryx Analytics Cloud
Related Career Paths
Financial Managers Insights
Median Salary (ZAR)
R53,588/month
Job Outlook
This career will grow rapidly in the next few years.