Waitress/Waiter

A well-established client in the Hospitality sector is looking for a warm, energetic and customer-focused Waitress/ Waitron to join their team in a coffee shop environment operating with fine dining standards. This role is ideal for someone who enjoys working with people, takes pride in excellent service and thrives in a fast-paced setting.
The successful candidate will be responsible for delivering exceptional customer service, ensuring guests have a welcoming and enjoyable dining experience from arrival to departure.

• Greet customers warmly and present menus
• Take accurate food and beverage orders and relay them to the kitchen/bar staff
• Serve food and beverages promptly and professionally
• Ensure tables are clean, set and presentable at all times
• Provide product knowledge and make menu recommendations
• Handle customer queries and resolve minor complaints professionally
• Process payments accurately, including cash and POS transactions
• Maintain cleanliness of the dining area in line with hygiene standards
• Ensure a high standard of customer service and professionalism at all times.
• Previous experience as a Waitress / Waitron / Front-of-House staff preferred
• Minimum of 2 years' experience in a coffee shop or restaurant environment
• Strong communication and interpersonal skills
• Friendly, well-presented and customer-service oriented
• Ability to work in a fast-paced environment and under pressure
• Able to communicate fluently in English
• Basic understanding of food safety and hygiene
• Willingness to work flexible shifts, including weekends and public holidays.
• Positive attitude and professional appearance
• Reliable, punctual, and team-oriented
• Passionate about hospitality and customer service
• Willing to learn and grow within the hospitality industry.