Volunteer Coordinator

Cape Town, South Africa Posted on 02/03/2026

The Volunteer Coordinator is responsible for managing the end-to-end volunteer experience, ensuring volunteers are well supported, engaged, and aligned with programme objectives. This role plays a key part in coordinating logistics, communication, and on-the-ground support to ensure smooth programme delivery over the contract period.

Key Responsibilities

• Act as the primary point of contact for volunteers before, during, and after placement
  
• Coordinate volunteer arrivals, orientations, and inductions
  
• Ensure volunteers are briefed on expectations, schedules, policies, and procedures
  
• Provide ongoing support, guidance, and issue resolution throughout placements
  
• Liaise with programme staff to align volunteer activities with operational needs
  
• Maintain accurate volunteer schedules, attendance records, and reporting
  
• Support day-to-day programme logistics where required
  
• Communication & Engagement
  
• Maintain clear, professional, and timely communication with volunteers
  
• Foster a positive and inclusive volunteer environment
  
• Handle feedback, concerns, and conflict resolution sensitively and professionally
  
• Administration & Compliance
  
• Maintain volunteer records and documentation
  
• Ensure compliance with relevant policies, safeguarding standards, and health & safety requirements
  
• Assist with reporting and handover at the end of the contract period
  

• Previous experience coordinating volunteers, participants, or people-focused programmes
  
• Strong organisational and time-management skills
  
• Excellent interpersonal and communication skills
  
• Ability to work independently and manage multiple priorities
  
• High level of professionalism, empathy, and cultural awareness
  
• Experience in NGO, conservation, education, or community-based programmes
  
• Familiarity with international volunteers or cross-cultural environments
  
• Administrative or programme coordination experience