Virtual Property Rentals Assistant

Driving the frontline of a scaling property management firm, this role is designed for a tech-fluent professional who excels at the intersection of sales-oriented communication and operational oversight. You will act as a critical human intervention point for AI-driven lead systems, ensuring high-value landlord relationships are nurtured and converted within a fast-moving, non-corporate environment.

• Lead Conversion & Relationship Management: Intervene in AI-automated conversations to provide a personalised human touch, engaging with landlords across the UK to build trust and close deals through storytelling and "relation-shipping."
• Franchisee Performance Oversight: Monitor and support new franchisees (property managers) to ensure operational efficiency, stepping in to handle the high-level phone interactions they may struggle with.
• Agile Operational Support: Manage ground teams and coordinate property-specific logistics, including tenant viewing arrangements and initial contract handling.
• Strategic Communication: Adapt communication styles to suit diverse demographics, ranging from traditional property owners in Cambridge to modern, savvy investors in London.
• Process Automation: Utilise AI tools and internal systems to maintain a two-minute response threshold for all incoming property inquiries.

• Experience: Minimum 3-5 years in an Executive Assistant, Virtual Assistant, or Sales Coordination role, ideally within the property or real estate sector.
• Communication: Exceptional verbal and written English skills with a neutral accent to establish immediate rapport with a UK-based clientele.
• Tech Proficiency: High digital literacy with a genuine curiosity for AI tools and automation; ability to learn new software platforms rapidly.
• Commercial Acumen: Proven ability to negotiate and handle sales-oriented conversations with professionalism and diplomacy.
• Education: Relevant tertiary qualification or equivalent professional certification in Business Administration or Communication.
• Prior experience specifically within the UK property market.
• Experience managing or supporting franchisees or remote teams.
• Knowledge of UK property legalities and contract terminology.

• AI & Automation Tools: Experience with AI-driven chat or CRM automation.
• Communication: Slack, WhatsApp Business, or similar.
• Productivity: Microsoft Office 365 (Word, Excel, Outlook), Google Workspace.
• Project Management: or similar agile platforms.
• Time Tracking: Experience using tools like Toggle or Hubstaff.

• Environment: A high-output, agile, and non-corporate culture that values solution-focused thinking over rigid hierarchy.
• Growth: Opportunity to scale from a part-time role into a full-time strategic partner as the business expands.
• Flexibility: Work from home with a focus on impact and results rather than desk time.

• Location: Fully Remote.
• Work Type: Part-time (initially 2-3 hours per day, Monday to Friday).