UX/UI Designer

Location: South Africa
Industry: Financial Services / Digital Channels
Contract/Perm: Open
Qualifications: Degree/Diploma in Design, UX, or HCI
Certification: NN/g (Nielsen Norman Group) Certified
Experience: 6+ Years

We are seeking a talented UX/UI Designer with strong experience designing digital experiences for enterprise portals, particularly on Salesforce Experience Cloud. The ideal candidate is creative, customer-obsessed, and skilled at crafting intuitive interfaces and journeys that drive meaningful engagement.

• Design and optimise user journeys, wireframes, and UI components for customer and partner-facing Experience Cloud portals.

• Apply human-centered design principles to create intuitive, accessible, and visually aligned user experiences.

• Conduct journey mapping, usability research, and insights analysis to inform design decisions.

• Enhance customer experience through guided workflows, streamlined navigation, and 360 experience views aligned to standards BR-03 and BR-04.

• Collaborate with Product Owners, Business Analysts, Solution Architects, and Developers to ensure design feasibility and implementation fidelity.

• Maintain and evolve design systems, UI patterns, and brand-aligned components across digital touchpoints.

• Conduct usability testing, reviews, and stakeholder workshops to validate and refine solutions.

• Deliver high-quality design artefacts that align with enterprise UX guidelines and accessibility standards.

• Degree or Diploma in Design, UX, HCI, or related field.

• NN/g Certification (Nielsen Norman Group).

• 6+ years' experience in UX/UI design within digital platforms, ideally financial services.

• Proven experience designing for Salesforce Experience Cloud portals.

• Strong capability in wireframing, prototyping, and interaction design tools (Figma, Sketch, Adobe XD).

• Solid understanding of human-centered design, journey mapping, and component-based UI systems.

• Experience working within Agile or hybrid delivery environments.

• Strong portfolio demonstrating portal design, workflow optimisation, and user experience enhancements.

• Human-centered design (HCD)

• UX research & usability analysis

• Journey mapping & workflow design

• Experience Cloud portal design

• Interaction & visual design

• Prototyping (Figma, XD, Sketch)

• Stakeholder collaboration

• Accessibility & UX governance

• Shape high-impact digital experiences for a leading financial institution.

• Work on modern Salesforce Experience Cloud platforms with strong executive visibility.

• Create intuitive, meaningful journeys that uplift customer satisfaction and engagement.