TRAFFIC
KwaZulu-Natal
US Multichannel Customer Support Specialist
The Unlimited Group
Job Description
A customer service organization in Umhlanga Rocks is seeking a Customer Service Specialist to deliver world-class support to US-based customers through various channels. Responsibilities include resolving queries efficiently and ensuring customer satisfaction in a fast-paced call centre environment. Candidates should have at least 1 year of experience, with international campaign experience being advantageous. The role requires the ability to work during US hours and weekends.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.