Travel & Concierge Operations Assistant

We're hiring afull-timeTravel & Concierge Operations Assistant (Virtual)to support ahigh-touch travel & concierge businessservingHNW/UHNW clientswho expectfast turnaround, high accuracy, and calm, confident communication.

This role blendstravel admin + itinerary management + back-office operations, withcontent/collateral creationduring downtime (newsletters, one-pagers, event promotions, supplier database building).

• Create and manage detaileditinerariesfor high-end clients (individuals and groups)
• Coordinate complex bookings and logistics:
• Flights monitoring/changes and re-accommodation support
• Hotel bookings, activities, dining, transport, VIP services
• Track group travel details (who is booked where, rooming lists, confirmations, changes, deadlines)
• Maintain accurate back-office tracking for multiple travelers and moving parts

• Handle correspondence withclients and suppliersvia email/WhatsApp andphone when needed
• Act as anemergency point of contactfor traveling clients when the team is unavailable
• Manage impatient/panicky requests with a calm, solution-focused approach

• Build and maintain asupplier database(global suppliers)
• Maintain aCRM-style database(currently Excel-based; may move to software later)
• Maintain internal tracking sheets, templates, and workflows for repeatable concierge services

• Create polished client-facing collateral (not heavy social media management):
• 1-2 page event flyers and "special access" announcements
• Newsletter drafts and simple layouts
• Luxury event roundups (e.g., Formula 1 packages, seasonal events)
• Produce clean graphics/layouts usingCanva(or similar) based on rough direction/inputs

• Excel / Google Sheets (required)
• Canva (strongly preferred)
• Comfortable learning travel platforms (bedbanks), supplier portals, and basic CRM tools
• Bonus: GDS exposure, ticketing experience, or past travel agency/concierge systems

• Travel / concierge industry experience(itinerary planning + supplier coordination)
• Excellent spoken and written English; professional phone manner
• High attention to detail (HNW service = no avoidable mistakes)
• Calm under pressure; can handle urgent and last-minute changes
• Comfortable with occasional after-hours/weekend support (as-needed)

$1,100 - $1,100 a month

Full-time (40 hrs/week) aligned to Dubai time

Typical schedule: 9am-5pm Dubai, with flexibility for occasional after-hours and limited weekend support when clients are traveling

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM