Transport Co-Ordinator

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.

Using your blend of problem solving skills, sales/negotiation skills and logistics knowledge with our Transport Providers (TPs) you will ensure every job is covered efficiently and profitably, creating value for all parties.

Joining the Allocations team you'll be the go-to person for keeping things moving, literally! Here's what you'll be getting stuck into:

• Make sure all our jobs are allocated by proactively reaching out (mostly by phone) to our TP's to pitch the available jobs to them.
• Own the allocation process, manage pipelines and assign jobs to TPs in a way that keeps them engaged and motivated.

Stay on top of your TP network and build solid relationships;

• You'll know who's available, what vehicles they have, where they are, what jobs they can cover, and their rates and margins.
• Make sure they're getting the kind of work that suits their needs so they stay active and loyal to AnyVan.
• Have good commercial and influencing skills to negotiate competitive rates that work for AnyVan, our customers, and our TP's.
• Manually create 'routes' and schedules for transport partners consisting of multi-job loads.
• Manage and monitor job routes to make sure everything runs to schedule.
• Jump in when things don't go to plan to resolve issues quickly by working closely with both TPs and customers to find smart, timely solutions and handle last-minute cancellations or failures by re-allocating the jobs.
• Handle key admin tasks like checking proof of delivery and keeping in touch with customers.
• Hit your targets, not just on numbers, but on the way you work too (top-notch customer service, strong communication, etc.).

• Job allocation success: speed, efficiency, and profitability of transport partner matching.
• Premium spend %: minimising excess payout by aligning jobs with optimal pricing strategies.
• On-time delivery & client satisfaction: ensuring transport jobs meet or exceed service expectations.
• Transport partner engagement: satisfaction, availability, and performance consistency.
• Cancellation Ratio: 0% cancellation of jobs due to non-fulfillment.
• Build great relationships across AnyVan. You'll work closely with teams like Sales and Customer Services to share operational insights and improve overall service delivery.

• Experience in a commercial contact center/transport broker, transport coordinator, or live control/logistics role.
• Bonus points if you have knowledge of the UK/EU market.
• A commercial approach; You know how to build trust-based relationships and can negotiate with TPs in a way that works for both them and the business.
• You're a confident communicator who knows how to work well with both internal teams and external partners.
• Targets don't scare you; You're comfortable working towards them and hitting your goals.
• You've got strong Excel skills and can pull together accurate, insightful reports to help drive smarter decisions.
• Self motivated, emotionally intelligent, and resilient, you stay cool under pressure and adapt easily when things change.
• You're super organised with an eye for detail.
• A proactive attitude and a history of getting things done at a fast pace.
• Strong alignment with our company values and excited about making an impact.
• Currently living in a commutable distance to our offices in the Central Business district and happy to be based onsite 5 days a week and can work weekends and evenings on a rotational shift pattern.

• Competitive Salary - Highly competitive salaries.
• Generous Time Off - 20 days + public holidays and Christmas Eve on us.
• Health & Wellbeing - ZAR 1000 per month towards cover with Momentum/Discovery.
• Future Ready - 5% you, 5% us.
• Easy Travel - Free parking or transport home after 7pm.
• Daily Perks - In-house barista coffee, free breakfast every day.
• Culture & Community - Weekly drinks, fun socials, and rewards that take you places.
• Career Growth - Join a disruptive technology leader and fast forward your career move.

• Have fun, get it done.
• Progress over perfection.
• One team thinking big.

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.