Training Officer

Job Title: Training Officer
Location: Midrand, South Africa (On-site)
Salary: Market Related (R15,000 - R20,000)
Reporting to: The Human Resources Manager

Diaspora Insurance is a dynamic and fast-growing insurance company that specialises in providing life insurance solutions to African Expatriates living and working abroad. Our mission is to deliver trusted protection with exceptional customer care, and we are committed to excellence in everything we do.

We are seeking a dedicated and experienced Training Officer with a strong background in life insurance within the contact centres environment. The ideal candidate will be responsible for designing, developing, and delivering sales-focused training programmes that equip our team with the skills needed to convert leads and sell life insurance products effectively.

• Deliver engaging and practical training sessions focused on life insurance sales within a contact centre environment.
• Facilitate new hire onboarding and ongoing product, systems, and process training.
• Train staff on lead conversion techniques and client engagement best practices.
• Design training content, manuals, role plays, and assessments tailored to the sales environment.
• Evaluate training effectiveness through assessments, coaching, and performance metrics.
• Collaborate with Team Leaders, Sales Managers, and QA to identify training gaps and improvement areas.
• Keep up to date with industry trends, product knowledge, and regulatory requirements.
• Monitor and report on training impact and staff development progress.
• Foster a positive learning environment and promote continuous professional development.

Minimum Qualifications & Experience:

• Minimum of 5 years' experience facilitating training in a life insurance environment.
• Experience working in a BPO (Business Process Outsourcing) setting is highly advantageous.
• Proven experience training on sales techniques, objection handling, and lead conversion.
• Familiarity with CRM tools and call centre systems.
• Prefer bachelor's Graduate Degree + Other tertiary qualifications is required; a relevant qualification in Training & Development, Insurance, or Sales is an added advantage.
• Strong facilitation and presentation skills
• Excellent communication and interpersonal skills
• Ability to coach and motivate staff
• High attention to detail and organisational skills
• Analytical and able to assess training needs and outcomes
• A proactive and hands on approach to training delivery

• This is a full-time on-site position based in Midrand, South Africa.
• The role requires availability for scheduled training sessions, including occasional Saturdays.

Diaspora Insurance is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Category Customer Service, Sales

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Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897.

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