Tourism Graduate (Mobile & Visitor Experience)

At Cape Town Tourism, we believe tourism has the power to improve lives. Every visitor welcomed, every experience shared, and every connection made contributes to creating opportunities for Capetonians and strengthening our city's future.

As a globally recognised Destination Marketing Organisation (DXO), we are driven by purpose, innovation, sustainability, and meaningful impact. Here, people are at the heart of everything we do. We work as one team, embrace change with curiosity, and continuously learn and grow together.

If you are passionate about tourism, customer experience, and making a real difference in the city you call home, this opportunity is for you.

We are offering 1 Graduate Internship opportunity for an aspiring tourism professional to join our Visitor Experience team. This role provides hands on exposure within one of Cape Town's leading tourism organisations, where you will gain practical experience in visitor engagement, destination promotion, tourism sales, and customer service excellence.

You will work across our Visitor Experience Centres and Mobile Activation Units, helping visitors discover the very best of Cape Town while contributing to a seamless and memorable visitor journey.

As part of the Visitor Experience team, you will:

• Welcome and assist local and international visitors with professionalism and enthusiasm
• Provide destination information and recommendations on attractions, activities, accommodation, events, and experiences in Cape Town
• Support visitors through in-person, telephonic, email, and online chat interactions
• Promote visitor safety and responsible tourism practices
• Convert visitor enquiries into tourism and booking opportunities where possible
• Assist with merchandise sales, displays, stock control, and daily reporting
• Represent the Cape Town Tourism brand at activations, events, and mobile visitor units
• Stay informed about tourism trends, local experiences, and destination offerings

You will receive ongoing mentorship and coaching from experienced Visitor Experience leaders while working within a dynamic, people-focused environment.

• Passionate about tourism and the Cape Town destination
• Energetic, people-oriented, and customer-focused
• Confident communicators with strong interpersonal skills
• Adaptable and comfortable working in a fast-paced environment
• Proactive, eager to learn, and driven to grow

We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to promoting an inclusive workplace and encourage applicants from all backgrounds in accordance with the Employment Equity Act.