Tour Leader (CEO) - Southern & East Africa

G Adventures is a world leading small group adventure travel company dedicated to creating meaningful travel experiences that change lives. The role of Tour Leader-also known as Chief Experience Officer (CEO)-is to guide, manage, and ensure the safety and enjoyment of each expedition.

• Act as day to day guide, interpreter, and manager of the group.
• Deal directly with travelers' issues and concerns.
• Maintain the itinerary as closely as possible.
• Make and confirm reservations for accommodation, transport, and activities as required.
• Maintain daily expenditure accounts, retain receipts, and keep expenses within the trip budget.
• Provide a trip report in the requested format and keep trip notes updated in a standardized format.
• Train new CEOs as required, passing on all relevant information.
• Provide assistance to the regional office when requested.
• Advise travelers on suitable restaurants, additional transport, souvenirs, and other local needs.
• Consistently deliver a high level of customer service and traveler satisfaction.
• Provide leadership for travelers and be responsible for their well being.
• Continuously increase knowledge about the region's culture, religion, current affairs, and environment.
• Maintain detailed knowledge of hotels, sights, restaurants, transport, souvenirs, and prices.
• Develop information sources and contacts that can be of assistance.
• Maintain a valid passport and visa, keeping up to date with travel restrictions and health requirements.
• Keep vaccinations and preventative medication current and mindful of opportunities for G Adventures.
• Learn about and understand Planeterra and its relationship with G Adventures.

• FGASA Level 1 - Nature Guide or CATHSSETA Level 4 - Culture/Adventure/Hiking Guide, valid first aid certificate (Level 1).
• DEAT registered (Department of Environmental Affairs and Tourism) or equivalent if non resident.
• Guiding experience of 1+ year.
• Good basic expense accounting knowledge.
• Computer literacy (Internet, e mail, Word, Excel) and social media proficiency.
• Excellent English language skills-both written and spoken-and local language skills as required.
• Demonstrated communication, leadership, problem solving, and decision making skills.
• Awareness of and commitment to sustainable tourism.
• Ability to handle daily stresses and long hours with high energy.
• Physical ability to handle treks, luggage, and various active adventures.
• Legal right to work in the region applied for.
• Extensive knowledge of the history, geography, and culture of Africa.
• Basic mechanical knowledge.

G Adventures fosters a diverse and inclusive environment. We consider all qualified applicants and offer support through a variety of Team Resource Groups.