TRAFFIC
Western Cape
Tier 2 IT Support Engineer - Client-Focused, Multi-OS
Reflex Solutions
Job Description
A leading ICT solutions provider in Cape Town is seeking a Tier 2 Support Engineer. In this role, you will be responsible for providing support and maintenance on systems and services, handling client interactions with professionalism and urgency. You should possess a diploma in Information Technology or a related field, with at least 2 years of experience in IT support. Proficient in hardware and software troubleshooting, you will also document procedures and maintain records to ensure excellent service delivery. A valid driver's license is required.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.