Telephone Clinician

We are seeking a Social Worker, Registered Counsellor or Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The ideal candidate will be required to provide clinical interventions in both English and at least one African language to ensure inclusive and accessible mental health care.

In this role, you will act as a primary point of contact for employees across our partner companies, providing short term brief therapy and managing crisis interventions over the phone.

Hours: This is a full time permanent position working five (5) days a week (Saturday to Wednesday).

Shifts: The successful individual must be willing and able to work shift hours as required by the role - Morning, Afternoon, and Evening.

Location: The role is hybrid and based in South Africa.

• To provide the first point of contact for employees accessing Lyra Southern Africa services
• To provide all services to which the caller is entitled in a professional and respectful manner and to standards agreed
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols and procedures as laid out by Clinical Management
• To adhere to all operational standards as set out by Operational Management

• Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA
• Minimum of an Honour's Qualification as a Clinical Social Worker and current up to date registration with the SACSSP
• Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor
• Minimum of a Master's Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial)
• Candidates must be able to undertake counselling in English AND at least one African language
• Ability to provide counselling within a short term framework

• Ability to conduct in the moment risk assessments when required
• Ability to function within a structured call centre environment
• Taking ownership and having a pragmatic problem solver mindset
• Knowledge about and skill in providing Solution Focused Therapy to clients

In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.