TRAFFIC
Western Cape
Telecom Customer Support & Troubleshooting Pro
Capita
Job Description
A leading contact center service provider is seeking a Customer Advisor in Cape Town. You will be part of a dynamic team, responsible for resolving mobile product inquiries and providing excellent customer service. The role requires strong communication skills, problem-solving abilities, and customer-centric approaches. Candidates should have Grade 12 education, prior customer service experience, and preferably some telecoms background. The position offers competitive remuneration, performance-linked bonuses, and a progressive career path.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
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Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.