TRAFFIC
Western Cape
TECHNICAL FIELD SALES SPECIALIST - CAPE TOWN - WESTERN CAPE
Tych Business Solutions
Job Description
KEY PERFORMANCE AREAS: 
- Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
- Gather and analyse product problem information and data and submit Techshare reports as well as PFR s (Product Feedback Reports).
- Assist dealers with technical and customer queries.
- Ensure dealer complies with Warranty rules to avoid redebits and rejections.
- Manage the policy budget provided for out of warranty on known technical problems correctly.
- Ensure that the budget is adhered to.
- Manage special service campaigns/recalls to achieve set company targets.
- Assist CCC (Customer Call Centre) with customer complaint resolution.
- Regular scheduled dealer and fleet owner visits.
- Maintain job related administration functions and records.
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
- Trade qualification (Technical Diploma) - trade test both theory & practical
- Working experience as a qualified automotive technician.
- Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
- Relevant experience in the technical and retail environment of the motor industry would be an advantage.
- Fully computer literate including literacy, MS Office, and outlook.
- Report writing skills are a requirement.
- A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
- Will be required to travel.
- Technical knowledge and skills.
- Planning and organising.
- Information monitoring.
- Customer focus and service orientation.
- Self-management.
- Financial management and control.
- Strong communication skills (Verbal & Written)
- PC skills
About This Role
Career insights for Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products positions
Salary Benchmark
R42,824/month
R29,904 to
R59,610/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Speaking
Negotiation
Persuasion
Social Perceptiveness
Common Technologies
Ivanti GoldMine
Oracle Eloqua
Infor CRM
Airtable
Blackboard Learn
Oracle Database
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products Insights
Median Salary (ZAR)
R42,824/month
Job Outlook
This career will have large numbers of openings.