Technical Associate (ST)

Job Title: Technical Associate
Location: Sandton

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000 strong team helps some of the world's fastest growing brands scale smarter, work faster, and deliver better service-every time.

We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward thinking, fast moving, and inclusive global team that values both results and relationships, you'll feel right at home here.

We're seeking a proactive Technical Customer Service Representative to deliver top notch technical support and service to our clients. This customer facing role demands strong problem solving abilities and clear communication to ensure customers successfully use our technology based services.

• Provide technical assistance via phone, email, live chat, and ticketing platforms
• Promptly troubleshoot and resolve customer issues related to hardware, software, systems, or configurations
• Diagnose root causes by asking targeted questions and using remote access tools if required
• Escalate complex or unresolved problems to engineering or management following company protocols
• Log all interactions, track issue resolutions, and maintain accurate records in CRM systems
• Provide clear, courteous feedback and follow up to verify resolution and customer satisfaction
• Maintain technical proficiency and keep knowledge base resources up to date with documented solutions
• Collaborate cross functionally to relay insights on recurring issues and recommend product improvements

• 1-3 years in technical support, help desk roles, or similar customer facing technical roles
• Proficient with Windows, macOS, and/or Linux environments; understanding of networking, software, or hardware systems
• Familiarity with remote support tools and CRM/help desk systems (e.g., Zendesk, ServiceNow)
• Excellent communication skills-both verbal and written-with an ability to explain complex technical ideas simply
• Strong analytical and problem solving skills, with attention to detail under pressure
• Demonstrated empathy, patience, and ability to maintain professionalism with diverse customer populations
• Ability to manage multiple inquiries, prioritize, and meet resolution timelines
• Associate's or bachelor's degree in IT, CS, or a related field is preferred; relevant certifications such as CompTIA A+ or Network+ are a plus

• Benefits: Medical Aid allowance, provident fund (self funded), group life, funeral cover
• Training: Comprehensive training programs to enhance leadership and customer service skills.
• Career Growth: Opportunities for career advancement and professional development within the company.
• Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.