Tech Officer: Customer Support - Western Cape, Cape Town

Provide remote support for all Field Technicians to diagnose and resolve all software and hardware incidents and provide technical training to all Field Technicians.

• Diagnose and resolve software and hardware incidents, including operating systems (Windows, Linux and Mac) and across a range of software applications
• Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware, including printers, copiers and scanners.
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self sufficient.
• Provide training to fellow team members on project rollouts, latest technologies and assist with their development.

• ICT Knowledge
• Problem solving
• Customer Focus
• Teamwork

• Culture Match
• Job Match
• Working with people
• Presenting and Communicating information
• Applying expertise & Technology
• Following instructions & procedures

NQF 4: Grade 12 National Diploma

Minimum 2 years' experience in attending to, and installing of, hardware solutions within the Retail Environment

• CompTIA A+
• A+
• Microsoft Systems Associate or Engineer (MCSA or MCSE)
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required