Team Leader - Service

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa's fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

Key Purpose

To lead a team of broker service consultants who are responsible for brokers and customer service relating to their policy.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Work allocation to the teams
• Reporting to management on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on business
• Call quality audits on own teams
• Call coaching
• Monthly 1:1's and performance discussions

Education and Experience

• Matric (Essential)
• 3 years' experience in a broker servicing advisory role within a short term insurance environment (Essential)
• 4 years' minimum of leadership experience in a call centre environment or acting as 2IC (Essential)
• Full FAIS qualification Short term Insurance (Advantageous)
• RE5 for representative (Advantageous)
• Degree (Advantageous)

EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.