Team Leader: Operational Analytics

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client facing departments, and provide subject matter expertise and actionable insights to influence decision making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Minimum/Ideal:

• Minimum of 3 - 5 years' experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment
• Minimum 3 years' experience in leading a team in a fast moving environment.

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in identifying and quantifying business challenges and delivering solutions using data.
• Experience in building data visualizations using tools such as Power BI.
• A good understanding of database management, data warehousing, data mining, and data visualization.

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

• Bachelor's Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
• Operational Process mapping skills
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
• Proficient in agile project management and Jira.

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Reporting Skills

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.