Team Leader, Cash (Level 1)

Business Segment: Personal & Private Banking

Location: ZA, WC, Cape Town, 75 A Z Berman Drive

To oversee all cash (including forex) matters (e.g., Cash Consultant II and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements. Specific responsibilities include:

• Team Leadership & Performance Management: Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
• Cash & Forex Operations Oversight: Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
• Risk, Compliance & Governance: Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
• Operational Efficiency & Client Experience: Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.

• National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.
• FAIS-aligned qualification (where applicable) will be advantageous.
• Additional certifications in cash management, ATM/forex operations, or risk and compliance will be beneficial.

• 4-5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.
• 2-3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.
• Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.
• Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.

• Adopting Practical Approaches & Exploring Possibilities
• Articulating Information &Providing Insights
• Challenging &Generating Ideas
• Convincing People &Understanding People
• Following Procedures &Upholding Standards
• Making Decisions
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Consumer Banking)