Team Leader - Cardrona-TC & RealNZ Visitor Centres, Whakatipu

Step into a leadership role at the heart of Queenstown's tourism and alpine scene. This is your chance to lead a passionate team, drive sales, and deliver unforgettable guest experiences across RealNZ Visitor Centres and Cardrona-Treble Cone Queenstown based Store.
This dynamic, year-round role gives you the best of both worlds, winter in the mountains and summer in tourism. You'll play a key role in keeping operations running smoothly, supporting your team, and ensuring every guest interaction is exceptional.

As part of this role you will:

• Lead and support frontline teams to deliver exceptional guest service
• Act as the go to person on site for operational coordination and team support
• Drive sales of RealNZ experiences and Cardrona Treble Cone products
• Help recruit, onboard, train, and develop team members
• Manage rostering, staffing coverage, and daily operations
• Handle guest queries and resolve issues with confidence and care
• Build strong relationships across teams and partner operations
• Contribute ideas to improve performance, processes, and team culture

What's in it for you?

• Enjoy some incredible staff perks! Along with a FREE Cardrona/Treble Cone season pass, you can bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Dine at the famous Walter Peak BBQ, explore Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank!
• Medical insurance included in your remuneration package

What are we looking for in you?

• Proven leadership experience in a customer facing environment
• Background in Tourism or Ski industry with retail and rentals experience
• Strong communication and organisational skills
• Commercial awareness and a drive to achieve sales results
• A positive, hands on attitude and the ability to lead by example

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

How to apply

Click Apply to be taken to our careers page.

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Company RealNZ

Reference # 42712

Posted on 27 Mar 2026

Closes on 17 Apr :00

Location(s) Queenstown

Expertise Sales, Customer Service, Management - Branch/Supervisory/Coordinator, Reservations, Manager - Operations