Team Leader: Billing and Collections

Do you enjoy creating order and working in a collaborative environment? We value teamwork, safety, continuous improvement and person centeredness, this forms part of every process and action in our organisation.

The Mondia Healthcare Group requires a Full-time Team Leader: Billing and Collections who will be based in Bloemfontein.

We are seeking a dynamic leader to own the end-to-end therapy revenue cycle at Mondia Health. This role ensures billing is accurate, timely, compliant, and cash generative.

• Minimum of 3 years collections experience with at least 2 years in a managerial role, preferably within a mental health or hospital setting.
• Proven experience in healthcare billing operations or revenue cycle management.
• Strong knowledge of medical scheme rules, coding standards, compliance frameworks and revenue cycle processes.

• Proven ability to structure, lead, and coach billing teams.
• Effective collaboration with Clinical, Finance, Operations, and IT teams.
• Knowledge of POPIA, accreditation requirements, and funder rules.
• Root-cause analysis of rejections with corrective action planning.
• Ability to anticipate risks and design preventive measures.

• Supervise and guide the billing and collections team.

• Ensure accurate and timely generation of invoices.
• Resolve discrepancies and elevate issues when necessary.

• Monitor outstanding accounts and follow up on overdue payments.
• Negotiate payment arrangements with clients where appropriate.
• Manage and elevate high-risk accounts.

• Prepare regular reports on billing accuracy, collections progress, and outstanding debt.

• Act as the point of contact between departments.

• Identify process inefficiencies and recommend improvements.
• Train staff on updated procedures and compliance requirements.

At Mondia Health, you'll play a pivotal role in ensuring financial sustainability and operational excellence. This is an opportunity to make a measurable impact on patient care delivery by driving efficiency and compliance in the therapy revenue cycle.