Team Lead Responsible Gambling

Lead by example and take accountabilities for all aspects of people management. Motivate, encourage, and support the team through frequent check ins and catch ups. Foster an environment of trust and openness. Prepare and facilitate one Team Meeting each month. Focus on effective talent management to maximize team's potential growth in the business. Ensure a robust succession plan is in place for your role. Able to hold honest conversations, in the best interest of your team. Incubation management: conduct on-boarding, catch ups and probation sign off. Provide feedback, mentoring and coaching, as well as reward and recognition. Drive team collaboration and knowledge sharing, on player trends and behaviour Monthly catch-up sessions including month-to-month Supercharge Your Performance reviews Driving Supergroup culture and values. You will be responsible for managing the leave of your team members including roster management. Tertiary qualification or relevant certification in Psychology/Social Work/Compliance/Risk and Fraud Minimum of 12 months experience in leadership. Responsible Gambling experience Knowledge of Responsible Gambling Policies, Procedures, and systems. Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Demonstrated consistent behaviour aligned to the organisational culture Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Proficient in Dynamics 365 Previous coaching/leadership experience. Understanding regulatory requirements across all markets. Knowledge and understanding of Excel spreadsheets, graphs, and formulas. Experience in generating & compiling reports. Ability to influence, direct and guide. We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. Free Daily Meals Free Massages On-site Free On-Site Gym Group Life Cover Funeral Fund Benefit Financial Services Assistance Curro School Fees Benefit Income Continuation Benefit Leadership Training Referral Bonus Medical Aid Subsidy Free Sleep Coaching On-site Barista Retirement Annuity Subsidy Team Builds