TRAFFIC
Western Cape
Team Lead, Collections & Customer Experience
Teleperformance
Job Description
A leading customer service company in Cape Town seeks a Team Leader to manage a team of customer service agents. The ideal candidate will have 1-2 years of leadership experience in a contact center environment, strong analytical skills, and a passion for coaching. Responsibilities include driving performance, ensuring regulatory compliance, and fostering a positive team culture. This position offers a chance to develop talent and achieve performance targets in a fast-paced environment.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365