Systems Engineer - NOC

Our client is hiring a Systems Engineer - NOC to monitor and maintain client infrastructure, applications, and security systems within a Network Operations Centre environment. This role focuses on proactive monitoring, incident response, and infrastructure stability to ensure consistent service delivery and operational performance.

You will play a key role in identifying potential issues early, responding to alerts efficiently, and collaborating with engineering teams to maintain reliable and secure client environments.

• Work Arrangement: Onsite
• Contract Type: 12 Month Contract
• Duration: Ongoing

• Proactively monitor client infrastructure, applications, and security systems using NOC tools, refining rules to enhance alert accuracy.
• Perform initial triage and troubleshooting of alerts, providing first-level support and escalating as necessary.
• Coordinate with service desk and engineering teams to manage incidents and maintain detailed records in ticketing systems.
• Analyse alert trends to identify recurring issues and support proactive problem management.
• Generate performance reports and communicate updates on incidents and maintenance to internal teams and clients.

Highly motivated and disciplined, with the ability to work under pressure in a 24/7 environment. Strong communication skills, customer-service focused, with excellent prioritisation and attention to detail. Self-starter capable of collaborating in multi-skilled teams, with a focus on innovation and continuous improvement.

• Minimum 2+ years in an IT Managed Service Provider (MSP) environment in a NOC role.
• Experience with Windows Server versions (2012 R2, 2016, 2019, 2022).
• Knowledge of ITIL practices, including incident, request, and change management, with strong SLA adherence.

• Active Directory, DNS, DHCP, IIS, PKI.
• VMware vSphere 6.5+ or Microsoft Hyper-V 2012+.
• Basic understanding of SAN/NAS storage, VLANs, routing, firewall behaviour, packet shaping.
• Microsoft Exchange 2016+.

• Familiarity with monitoring tools such as PRTG or N-Central.
• Scripting/automation with PowerShell or Python.
• Experience with Linux servers.
• Certifications such as ITIL Foundation, CompTIA Network+, CompTIA Server+, or Microsoft Azure Administrator Associate.