Systems Analyst - Logistics & Transportation

The purpose of the Technical Systems Analyst (Design) role is to design, document, and optimize technology solutions that support freight movement, transport planning, route optimization, and fleet visibility. This role focuses on technical solution design and integration, acting as a bridge between business requirements and IT implementation. The role ensures that systems, APIs, and data flows are designed with scalability, security, and performance in mind, enabling digital logistics transformation across the enterprise.

• Deliver robust technical designs that improve operational efficiency, reduce costs, and strengthen digital logistics capabilities.
• Drive automation, system integration, and real-time data visibility to support decision-making.
• Contribute to IT's role in enabling a modern, connected, and data driven supply chain.

IT teams (developers, architects, data engineers), business analysts, project managers, operations teams.

Customers, technology vendors, third party logistics partners, integration providers.

Internal processes

Output: Technical Solution Design

• Analyse current logistics platforms (TMS, route planning, yard management, telematics, customer portals) with a focus on technical architecture and data integration.
• Design end to end system workflows, data mappings, and integration flows (APIs, EDI, real time streaming).
• Define non functional requirements (scalability, security, performance, availability) for system enhancements.

Requirements Gathering & Documentation

• Collaborate with business analysts and stakeholders to translate business needs into detailed technical specifications.
• Produce system design documents, integration diagrams, interface definitions, and data flow models.
• Ensure all documentation is aligned to IT architectural standards and supports development/testing activities.

System Design & Enhancement

• Design technical solutions for transport planning, scheduling, order execution, and real time visibility.
• Recommend architecture improvements for automation, exception handling, and KPI dashboards.
• Contribute to technology evaluations (IoT tracking, digital freight matching, predictive analytics).

Customer Services: Implementation & Integration

• Collaborate with developers and vendors to ensure designs are correctly implemented.
• Oversee API and data integration projects with carriers, GPS providers, and customer systems.

Learning & Growth: Innovation & Continuous Improvement

• Stay current with logistics and IT trends (cloud native integration, microservices, event driven architectures).
• Recommend emerging technologies to strengthen system resilience and customer experience.

• Integration protocols and formats (JSON, XML, REST, SOAP, EDI).
• Relational databases and SQL.
• System architecture principles and data flow design.

• Solution and integration design.
• Process modelling and system mapping (UML, BPMN).
• Technical documentation and specifications.
• Strong problem solving and analytical skills.

• Integrity and accountability.
• Strong sense of ownership and urgency.
• Collaborative, proactive, and detail oriented.
• Ability to engage technical and non technical stakeholders effectively.

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
• 3+ years' experience in systems analysis or technical design roles within IT.
• Experience in API design, system integration, and technical specifications.
• Background in logistics, freight, or transportation systems (advantageous).