Support Engineer

Join our innovative team at Qualip Solutions and help shape the future of financial technology in South Africa.

Location: Johannesburg, CBD. Duration: 6 month contract.

• DevOps & Support - provide application support, design thinking and problem solving for banking/payment systems.
• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications.
• Implement configuration, optimization (e.g., upgrades) and maintenance activity (e.g., regular maintenance patches) for enterprise wide applications.
• Provide efficient and effective support of applications including continued development, security, software patches, reliability, disaster recovery, ensuring the application meets business needs.
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and minimize issues.
• Maintain correct and current application documentation and make it available to application users.
• Oversee application implementation and configuration, patches, upgrades and maintenance, ensuring performance meets agreed SLAs and OLAs.
• Ensure minimal business operations impact due to upgrades and maintenance activities.
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services.
• Manage applications throughout their lifecycle and assist in application related aspects of designing, testing, operating and improving technology products & services.
• Coordinate & communicate across Tribes & Squads to successfully complete tasks.
• Coordinate with infrastructure & architecture teams to ensure that the impact of system and platform migrations on applications is minimized.
• Develop and maintain knowledge of application functionality, user workflow and business processes.
• Develop sufficient knowledge of application infrastructure (server, network, security) and broader organization architecture to assist with application upgrades and troubleshoot issues.
• Compile and maintain inventory of applications and related details.
• Manage and provide support aligned to all SLAs.
• Develop the skills required to operate and maintain the technical products & services (applications).
• Ensure that a backup system for applications and files associated with business operations is in place.
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications.
• Develop and maintain expertise in application functionality, user workflow and business processes.
• Receive and screen user programming requests for new applications or modifications, determining appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements.
• Develop and/or assist with the development and/or execution of project plans for application.
• Provide input to current and future application requirements to meet the organization's needs.
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements.
• Maintain awareness of application risks and opportunities for improvement.
• Identify and recommend application improvements to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities to enable effective use.
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT application services.
• Supervise and maintain the organization's repository of applications.
• Help diagnose problems and resolve incidents/issues related to applications.
• Validate the known error database for application-related entries.
• Work with Tech Centres of Enablement to define operational activities related to the applications.
• Application Monitoring & Performance Management: monitor application modification requests and ensure best practices.
• Conduct diagnostic investigations of program errors, and implement or recommend solutions.
• Maintain metrics of operational performance and evaluate trends.
• Analyze business systems to determine effectiveness, identify inadequacies, inefficiencies and problems, and recommend solutions.
• Enhance methods and procedures for collecting, analyzing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

• At least 5 years of experience supporting banking/payment systems.
• Minimum 3 years experience in Java, SQL and database technologies.