Subscriptions Partnership Manager

• Success in managing or strong experience in a subscription based businesses, demonstrating strong revenue generation and customer retention capabilities.

• Strong understanding of subscription metrics, cancellation analysis, and customer lifecycle management.

• Exceptional commercial insight and negotiating ability

• Ability to use data driven insights to inform decision-making (with the analytics team).

• Strong communication and presentation skills to communicate strategy and results to external and internal stakeholders.

• Ability to collaborate effectively across different departments and functions.

• Experience with subscription management platforms and relevant analytics tools.

• Understanding of licensing models and/or legal contracts.

• Researching, identifying and negotiating with key product benefit partners to agree mutually beneficial product offerings on the TFG Media subscription platform at optimal pricing to ensure strong, fast market penetration and a highly competitive offering.

• Drive contract and licensing negotiations with key external partners (including international) across a wide range of industries including entertainment and technology

• Track and report key metrics including cancellations, customer lifetime value, acquisition costs and benefit usage and identify areas for improvement.

• Drive acquisition via digital marketing campaign and partnerships using customer segments and value propositions.

• Retention initiatives including value bundling, personalisation, incentives and loyalty propositions
  Drive revenue growth through acceptable profit margin (optimisation of pricing and expense management), customer upselling, cross selling, and cancellation management.

• Drive strategy and vision:

  • Drive strategy and roadmap for subscription volume and revenue growth

  • Use customer data, industry research and consumer trends to improve consumer experience and subscription lifetime.

• Collaborate cross functionally across business portfolios:

  • Partner with business to ensure subscriptions initiatives are clearly represented and communicated including financial business cases for prioritization

• Project Execution:

  • Execution of initiatives including go to market launch plans and optimisation recommendations

  • Ensure strategies are documented and strategy document is regularly updated

  • Regular reporting to internal key stakeholders and executives

• Ability to effectively recogniseand monetise market opportunities to ensure product and portfolio growth through creative and interactive platforms and campaigns
• Exceptional communication and people skills
• Strong drive to actively contribute to product brand growth, market share, and profitability
• Good judgement and forward planning skills
• Flair for creativity and a high attention to detail
• To be a team player, driven and motivated
• Lateral thinker who brings fresh new ideas to the table

• Business or legal related degree or commensurate experience
• Digital subscription management or platform experience
• Strong budget (P & L) skills
• Experience with licensing models / contracts
• Digital sales platforms & technologies

• Digital entertainment industry knowledge
• Loyalty program strategy and management insights
• E-commerce experience

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.