Student Liaison/ Customer Experience Assistant - Hospitality or Property experience ESSENTIAL

Ability Executive Recruitment Full time

Durban, South Africa Posted on 15/04/2026

The Customer Experience Assistant plays a key role in delivering exceptional service to students and visitors.

This role supports day to day operations, ensures smooth communication, and helps create a welcoming and responsive environment.

• Greet and assist students, parents, and guests with professionalism and warmth
• Respond to queries via phone, email, WhatsApp, or in person
• Guide students through check in/check out processes and residence policies
• Handle complaints or concerns with empathy and elevate when necessary
• Handle delivery packages and deliver to students

• Maintain accurate records of student interactions and feedback
• Assist with booking systems, room allocations, and even RSVPs
• Update CRM platforms and ensure data integrity
• Support marketing efforts by collecting testimonials or survey responses

• Organise and promote residence events and wellness initiatives
• Encourage student participation in feedback forums and suggestion boxes
• Act as a liaison between students and management to improve services

• Identify recurring issues and suggest improvements
• Follow up with students to ensure satisfaction after issue resolution
• Collaborate with maintenance and housekeeping teams to resolve service delaysCollaborate with maintenance and housekeeping teams to resolve service delays

• Matric certificate required; diploma in Hospitality, Communications, or Business preferred
• 1-2 years' experience in customer service, hospitality, or student support
• Familiarity with student accommodation or campus life is a plus
• Multilingual abilities (especially local South African languages) are advantageous
• Passion for youth development and student well being
• Creative flair for event planning or social media engagement
• Willingness to work flexible hours, including evenings or weekends during peak periods