Strategic Call Center Workforce Planner

A healthcare administration company in South Africa is seeking a Planner in Workforce Management. This role involves forecasting work volumes, calculating staffing needs, and ensuring efficient operations at the Contact Centre. The ideal candidate should have 2-4 years of experience in workforce planning, a relevant degree, and proficiency in data analysis tools like Excel. Strong problem-solving skills and an understanding of medical aid products are essential. This position allows for collaboration and contributing to continuous improvement initiatives.