Strategic Account Manager

Our client, a leading Software Solutions Provider, is seeking an experienced and client-focused Strategic Account Manager to join their growing team. This is an exceptional opportunity for a relationship-driven professional who thrives on client success and revenue growth.

As the Strategic Account Manager, you'll be the bridge between sales and client success-owning the entire client journey from onboarding through to retention and growth. You'll work closely with clients to ensure seamless product deployment, maximize value realization, and identify opportunities for expansion.

• Client Onboarding (40%): Coordinate handovers from sales, manage onboarding project plans, oversee design, integration, device rollout, and training to ensure smooth product deployment
• Account Growth & Retention (30%): Develop quarterly client plans, maintain regular engagement, ensure clients derive continuous value, and up-sell new features to increase revenue per client
• Relationship Building (10%): Conduct on-site visits and workshop sessions to deeply understand client operations, processes, and requirements
• Revenue Management (5%): Support timely payment collection in collaboration with the finance team
• Product Feedback (5%): Translate market opportunities and client requirements into actionable product roadmap inputs
• Internal Collaboration (10%): Engage with product and deployment teams to drive client-centric solutions

Essential Experience:

• 3+ years in a client-facing role (account management, customer success, or similar)
• 2+ years in sales or business development
• 2+ years in a management/leadership capacity
• Software system design & Software roll out project principles basic understanding would be advantages

Please note only shortlisted candidates will be contacted