Store Admin Manager

We are seeking a meticulous and driven Admin Manager to join our client, a big pharmaceutical retailer's team in various stores across the Northern Suburbs, Boland and Garden Route.

• Investigate negative GP values in the business unit and take appropriate actions to identify and rectify controllable errors.
• Manage goods in transit as directed by standard operating procedures.
• Investigate and verify manual purchases processed against the business unit.
• Minimise, investigate, correct, and report on business unit negative stock on hand.
• Minimise, investigate, and report on business unit dormant stock.
• Analyse dormant stock reports for Heads of department to investigate and rectify.
• Perform the total management including but limited to planning, implementation, investigation and reporting on all store inventory counts.
• Ensure the physical stock in all storage locations balances with the inventory ledger in SAP.
• Manage the branch shrinkage and consumable expense within store targets.

• Commit to ensure the business unit provides and above expectation customer service experience in adherence to company policies and procedures.
• Ensure that customer request system is operational and actioned daily.
• Uphold accurate manual processing of points to customer accounts.
• Encourage and report on new loyalty signups continuously.

• Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures.
• Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant.
• Manage all store float discrepancies that include accuracy of stock count, control of adjustments and accuracy of cycle counts.
• Review the reconciliation of daily takings to turnover.
• Maintain transaction integrity throughout the branch by: Effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
• Ensure the accuracy and completeness of store transactions.
• Accurately level store transactions.
• Manage cashier service levels and cashier productivity rates.
• Control overtime and casual spend.
• Take complete control and manage the store employees and cash resources, daily takings, and banking in compliance with company policy as detailed in the standard operating procedures.
• Ensure balancing of floats.
• Sign off and investigate run ends daily.
• Follow cash collections procedures as detailed in the company's standard operating procedures.
• Maintain and manage the integrity of all branch transactions.
• Total management of the cash and point of sale functions within the business unit to include standard operating procedures.

• Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures.
• Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
• Ensure the accuracy and completeness of branch transactions.

• Prepare the store budget for review where influenced by direct responsibilities.
• All expense-related items must be controlled and managed within budget.
• All expense-related stock must be adjusted to the correct GL accounts monthly.
• Ensure the ordering and monitoring of expense-related items within the store.
• Assist with the budget preparation and maintenance within the store.

• Disseminate, collate, and report all relevant information between store and department managers in a manner that encourages strategic goal congruency.
• Facilitate and assist in any internal or external audits conducted in store.
• Assist the Store Manager with any reasonable duties in the trading routine and optimising the operations of the store.
• Drive in store continuous improvement targets that relate to the portfolio's direct responsibility.
• Adhere to all company and business unit deadlines.
• Adhere to relevant procedures detailed in the code of practice foodstuff and complementary medicine file.

• Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
• Take total ownership of the workforce management system (KRONOS) within the business units. This includes but not limited to master data management and transactional management.
• Ensure that the performance management systems are implemented and executed as directed by company policies.
• Manage and oversee all mentorship growth performance and the development of all staff members.

• Housekeeping must be in accordance with company standards. Ensure that the store is always clean and tidy.
• Adhere to company Policies and Standard Operating Procedures.
• Adhere to company Health and Safety Regulations.
• Adhere to the company uniform and personal appearance policy.

• Grade 12 essential
• Financial/Administration or relevant diploma is beneficial
• 1 - 2 years of experience in store retail management disciplines including: stock management, cash, reporting, expense control and customer service
• Human Resources experience beneficial
• Experience with SAP, Unisolv or SuccessFactors is advantageous
• Problem solving and leadership skills
• Driver's license and own transport
• Willingness to work retail hours