Sports Travel Specialist - Rugby Travel

Foreshore, Cape Town Full time Competitive salary based on experience

Our Client is expanding its Sports & Events division and we're looking for a seasoned Sports Travel Specialist with proven experience managing Rugby groups. If you thrive in high energy environments, love the rhythm of major sporting events, and bring precision to every itinerary, this role is built for you.

You'll design, quote, and manage both inbound and outbound travel experiences for B2B and B2C clients - with a strong focus on rugby related travel. Your work will shape unforgettable journeys for supporters, teams, partners, and corporate groups.

Core Responsibilities

• Assess client and agent needs, including special interests, accessibility requirements, and budget.
• Prepare accurate quotations within agreed turnaround times.
• Manage reservations across accommodation, transport, activities, and event services.
• Confirm services with suppliers and maintain proactive communication with clients/agents.
• Use Tourplan for file loading, balancing, invoicing, and reconciliation.
• Apply basic WETU updates and amendments.
• Manage flight bookings via Amadeus (if qualified), direct airline channels, or approved suppliers.

• Maintain contact with travellers during their journey.
• Handle complaints professionally and elevate when required.
• Gather feedback from clients and travel trade partners.
• Deliver service that consistently exceeds expectations.

• Build clear, accurate itineraries and travel packs (digital or physical).
• Prepare vouchers, rooming lists, and all required documentation.
• Maintain organised, compliant filing aligned with Company standards.

• Invoice clients timeously and ensure all services are billed correctly.
• Reconcile Tourplan files by month end of travel.
• Manage margins, explain variances, and ensure payment conditions are met.
• Liaise with Finance on queries and pre payments.

Qualifications & Experience

• Matric (required)
• Sports related qualification (advantageous)
• Senior level experience working with Rugby groups - essential
• Strong operational background in travel, events, or sports tourism

Competencies

• Calm under pressure with strong deadline discipline
• Excellent project management and organisational skills
• Confident communicator with strong interpersonal awareness
• Skilled in negotiation, problem solving, and conflict resolution
• High attention to detail and accuracy
• Integrity, discretion, and professionalism when handling finances and client information
• Collaborative team player with the ability to work independently
• Creative thinker who can adapt to evolving client needs

You'll be part of a dynamic team shaping world class sporting travel experiences. Every project brings new energy, new destinations, and the chance to contribute to unforgettable rugby moments.