Spa Operations Lead - Flexible Hours & Sales

The Beekman Group is seeking a professional and service-driven Spa Coordinator to join our Body Bliss Day Spa operations. This is a front-of-house, non-treatment role responsible for coordinating daily spa operations, optimising guest experience, and supporting commercial performance.

This role is ideal for a candidate who is highly organised, guest centric, and confident in managing bookings, sales, stock, and team coordination within a premium hospitality environment.

• Manage all telephonic, online, and walk-in spa enquiries professionally and timeously
• Coordinate and confirm client bookings via spa booking systems
• Provide accurate information on treatments, products, and promotions
• Ensure a seamless end-to-end guest journey
• Drive retail and treatment sales in line with monthly targets
• Support upselling initiatives and promotional campaigns
• Maintain high merchandising and display standards
• Maintain optimal stock levels for retail and treatment products
• Conduct stock counts, manage variances, and control wastage
• Place supplier orders and manage deliveries and stock rotation
• Ensure accurate capturing on booking and POS systems
• Manage daily cash-ups and POS reconciliations
• Prepare and submit operational reports (mid-month and month-end)
• Support financial controls and internal compliance requirements
• Coordinate daily therapist schedules and booking allocations
• Prepare duty rosters to ensure adequate operational coverage
• Promote a professional, service-driven, and collaborative team culture
• Maintain high standards of hygiene, cleanliness, and presentation
• Conduct routine inspections of spa reception, retail, and treatment areas
• Ensure compliance with health, safety, and hygiene standards
• Dynamic & Performance driven
• Self-Starter
• Excellent interpersonal & communication skills

• Matric (essential); relevant qualification advantageous
• 2-3 years' experience in spa, hospitality, or similar role
• Experience with booking systems and POS
• Strong customer service, sales, and administrative skills
• Stock control and cash handling experience
• Proficient in MS Office
• Able to work flexible hours, including weekends