Spa Host Supervisor

Spa Host Supervisor (HOT0CHDO)

Hilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300

Develop your career at this prestigious 5 star resort & Spa Hotel

Based at Hilton Queenstown & Kawarau Hotel managed by Hilton, on the shores of Lake Wakatipu

About Hilton Hotels

Our team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the world and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.

• Oversee day to day spa operations, including management of invoices, coordination of group bookings, and clear communication with the night and finance teams.
• Lead the smooth running of Front of House (FOH) operations (Retail & e fora Spa Reception) through effective task delegation.
• Monitor Stay Experiences (Satisfaction Tracking System) results and recommend improvements to the Head of Department.
• Ensure all products are ordered, stored, and requisitioned to the highest standards, taking shelf life into account.
• Build and maintain excellent relationships with product suppliers, supporting training, service, promotions and incentive programmes.
• Own the administration of client care procedures, including booking processes, client payments and consultation cards.
• Adhere to Hilton's operating brand standards at all times in the spa.
• Demonstrate environmental awareness in line with Hilton Worldwide standards.
• Maintain strong attention to detail and organisational skills.
• Work independently with high efficiency and initiative.
• Collaborate with the Head of Department and Director of Operations on administrative and office coordination as required.
• Pursue continual improvement of guest satisfaction through personalisation, quality, creativity, range and value for money across spa services.

• Minimum 2 years' experience in the spa & wellbeing industry.
• Previous experience with rostering and payroll.
• Availability to work weekends and evenings with flexibility.
• Proficiency in Microsoft Office, especially Excel data entry and analysis.
• Positive attitude.
• Flexibility to respond to a range of work situations in a fast paced environment and proactive action.
• Ability to work autonomously and in a team.
• Experience leading a diverse team.
• Financial and budget reporting experience.
• Excellent grooming and presentation.

Our team is responsible for living up to our brand promise of "ensuring that every guest feels cared for, valued and respected." We live our Blue Energy culture in each of our hotels, focusing on hospitality, integrity, leadership, teamwork, ownership and the present moment.

• A competitive industry wage and generous annual leave benefits.
• Team member only discount on global Hilton room rates.
• Membership in Hilton Rewards Australasian benefits programme.
• Discounts of up to 50% on products and services in participating Hilton outlets.
• Access to Hilton University training (over 2500 learning programmes).
• Career development planning and opportunities.