TRAFFIC
Northern Cape
Site Performance Manager level 1 Global Grade 13
Barloworld Equipment (Pty) Ltd
Job Description
Key Outputs 
- Gain intimate knowledge of the customer's business, understand their requirements and act as a key partner to achieve set business performance targets.
- Use experience and available resources to accelerate and influence the delivery of interim containment and permanent corrective actions to mitigate the impact of product issues.
- Co ordinate and manage subject matter expert and OEM representative's deliverables in contribution to site health.
- Implement and run to completion continuous improvement programmes to improve the performance and productivity of the equipment on site.
- Analyse the site performance on a continuous basis and proactively address emerging issues before they have an impact on the customer business (both CAT/Barloworld and 3rd party suppliers on the equipment).
- Build long term relationships with the customer - own the customer experience and drive net loyalty score.
- Tracking and reporting of site performance trends and key performance metrics, availability, utilisation.
- Cost per ton, cost per hour, MTBF, productivity and customer experience and trending them with similar fleets.
- Acts as a performance consultant with customers in mind (a trusted partner) through establishing and maintaining effective relationships with internal and external customers.
- Co develop, implement and manage product support and equipment management processes at site with the customer, CAT and site management.
- Develop equipment performance baseline and trends and work with relevant stakeholders to understand variation and downtime drivers.
- Influence the CAT brand perception on sites and create a favourable customer experience.
- Grow market share and recognise new sales and after sales opportunities.
- National Diploma / bachelor's degree in a relevant Engineering discipline.
- Post graduate qualification in Management or equipment asset management advantageous.
- More than 5 years operational management experience (Site Management or OEM).
- More than 3 years equipment performance management experience.
- Working experience of CMMS and ERP systems.
- Working experience of MS Office & project management.
- Understanding of Life cycle costing, cost per ton driver and product problem management.
- Extensive knowledge of the mining industry & site operations, CAT product application, CAT technology offering, Maintenance & Repair best practices.
- Analytical thinking (L3); Judgement (includes decision making) (L2); Verbal and written communication (Including listening) (L3); drive, energy and Initiative (results focus) (L3); networking and liaison (L3).
- Influence and negotiation (L3); practical execution management (planning, organising & monitoring) (L2); innovation.
About This Role
Career insights for First-Line Supervisors of Retail Sales Workers positions
Salary Benchmark
R42,824/month
R29,904 to
R59,610/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Coordination
Critical Thinking
Common Technologies
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Microsoft Access 365
Oracle Database 23c
Final Cut Pro
YouTube
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QuickBooks POS
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First-Line Supervisors of Retail Sales Workers Insights
Median Salary (ZAR)
R42,824/month
Job Outlook
This career will have large numbers of openings.