Shop Specialist

As a Shop Specialist, you will be responsible for managing the onboard retail shop and ensuring a seamless shopping experience for our guests. You will work closely with the onboard retail manager to maintain inventory levels, create attractive displays, and provide exceptional customer service to guests.

• Manage the daily operations of the onboard retail shop, including opening and closing procedures, inventory management, and cash handling
• Create visually appealing displays and merchandise the shop to maximize sales potential
• Provide exceptional customer service to guests, assisting with product inquiries and purchases
• Maintain accurate inventory records and ensure timely restocking of merchandise
• Collaborate with the onboard retail manager to develop and implement sales strategies to meet targets
• Monitor and report on sales performance, identifying areas for improvement and implementing solutions
• Train and supervise shop assistants to ensure high-quality customer service and adherence to company policies and procedures
• Assist with the receiving and storage of new merchandise shipments
• Maintain the cleanliness and organization of the shop, ensuring a safe and enjoyable shopping environment for guests
• Adhere to all company policies and procedures, as well as safety and security protocols

• High school diploma or equivalent
• Previous retail experience, preferably in a fast-paced environment
• Excellent customer service skills and a friendly, outgoing personality
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Proficient in basic math and cash handling
• Knowledge of inventory management and visual merchandising techniques
• Ability to adapt to a constantly changing environment and handle multiple tasks simultaneously
• Fluent in English, both written and verbal
• Must be able to pass a background check and obtain necessary travel documents