Services Manager

Services Manager at Life Westville Hospital reporting to Hospital Manager Ishan Sewpersad. Responsible for coordinating and managing internal support services and external service providers to achieve company objectives of quality, growth and people. Services managed include:

• Catering services
• Cleaning / Bundled services
• Security services
• Garden services
• Hygiene services
• Pest Control services
• Medical/Healthcare risk waste services
• General Waste services
• Laundry services
• Coffee Shops
• Paid Parking Services

Effective management of external service providers through:

• Identifying services and providers in line with Corporate Real Estate Services (CRES)
• Reviewing SLAs and documenting specific hospital requirements, ensuring signatures from relevant parties
• Driving and monitoring SLA conformance, identifying gaps and implementing corrective action
• Maintaining productive relationships with service providers through regular meetings
• Building relationships with internal and external stakeholders
• Participating actively in internal and external review meetings when necessary

Effective quality systems management through:

• Conducting regular customer satisfaction surveys and addressing identified requirements/complaints
• Ensuring external stakeholders conform to agreed quality standards and health safety legislation
• Identifying alert and incident trends and driving corrective actions
• Ensuring compliance with ISO 9001:2008, ISO 14001:2004, and all relevant health industry regulatory bodies (DOH Core Standards, COHSASA, OHSC Norms and Standards)
• Preparing for and participating in audits

Effective financial management through:

• Participating in budgeting and monitoring performance against budget
• Planning, agreeing and implementing Capex expenditure with hospital management
• Reviewing service benchmark reports to manage outsourced service cost and quality metrics
• Ensuring accurate and time sensitive invoices are received and processed from external suppliers
• Capturing invoices according to approved catalogues and contracts
• Completing scope changes for permanent service scope changes
• Identifying opportunities to improve business processes, systems and resource utilization for financial savings

Effective people management through:

• Demonstrating visible leadership aligned with LHC values, operating model and strategy, and sponsoring company initiatives in the area of responsibility
• Participating in Leadership Visibility rounds
• Recruiting, retaining, motivating and developing staff according to LHC people policies and practices

Effective facilities management through:

• Ensuring the hospital facility is always clean and in a habitual state
• Participating in building hand over projects to procure additional soft services timely when applicable
• Managing large spend facilities management projects, including project analysis, mobilisation and implementation

Qualification

• A recognized Degree or National Diploma in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related (non negotiable)

Years experience and industry requirements

• Minimum 5 years of relevant experience managing outsourced/insourced soft services, integrated facilities management and bundled soft services contracts (non negotiable)
• Minimum 5 years of experience managing large teams (non negotiable)
• Knowledge and exposure in Industrial Relations (advantageous)
• Experience within the Healthcare sector advantageous; other industries include Hospitality, Retail, FMCG or related sectors

Knowledge and background

• Professional
  • Budget management and forecasting
  • Experience in a multi disciplinary environment
  • Procurement and management of facilities related services
  • Facilities management (soft services) and SLA management; knowledge of contract management and health and safety regulations (OHS Act)
• Technical
  • Report writing
  • Contingency planning
  • Excellent organisational skills
  • Large team management
  • Excellent communication skills
  • Maintaining accuracy and meeting deadlines
  • Commercial awareness and understanding of contract documentation
• Social
  • Excellent interpersonal skills
  • High flexibility and resilience
  • Ability to work well under pressure, individually and in a team
  • Contributing to continuous improvement initiatives
  • Working across all disciplines with responsibility for service levels
• Other
  • Support after hour call out if required

Competencies

• Resilience
• Ethical behaviour
• Leading by example
• Excellence orientation
• Customer responsiveness
• Problem solving, analysis and judgement
• Motivating, influencing and developing people

Email:
Closing date: Thursday, February 19, 2026

Internal applicants - please discuss your application with your line manager before applying. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.