Service Supervisor - SSSS

Service supervisor oversees daily operations in the service department, ensuring excellent customer service, efficient workflow and team productivity. They handle customer inquiries and ensure compliance with company policies and industry standards. The service supervisor oversees putting in place appropriate field education training that covers topics like safety and new products, among others, allocating labour resources effectively and providing our clients with safety, high-quality services, technical support, and other resources.

• Customer service excellence. Equipment maintenance and service efficiency, Team performance and development, compliance and quality assurance, cost resource management, team leadership and performance.
• Have in-depth knowledge of catering equipment operation, maintenance and repairs. Understand some food safety and hygiene regulations and can troubleshoot mechanical and electrical issues with catering equipment.
• The ability to build strong customer focused approach to ensure service excellence. Can handle and resolve customer complaints efficiently and have good negotiation skills.
• Ability to lead, motivate, and train service technicians and support staff. Strong Team coordination to ensure effective service delivery. Conflict resolutions to handle team and customer disputes.
• Quick decision-Making in emergency repairs and service escalations. Ability to identify root causes of recurring equipment failures and use analytical skills to improve service efficiency.
• Clear and professional communication with customers, vendors and team members. Ability to explain technical issues in simple terms and have a strong reporting and documentation skills.
• Ability to schedule, prioritize and allocate service tasks effectively. Inventory management for spare parts, tools, and consumables.

• Grade 12 / Matric or equivalent qualification
• 3-5 Years related experience
• Syspro knowledge would be an advantage
• Experience in operations, and supervisor roles
• Knowledge of catering or commercial kitchen equipment is a strong advantage

• Proficiency in Microsoft Office Suite
• Strong leadership and people management skills
• Excellent communication skills, both written and verbal
• Customer Service
• Proven experience in a coordination, scheduling, or administrative role, ideally within a service-based or equipment-related industry