TRAFFIC
Northern Cape
Service Supervisor Global Grade 10 Re-Advertisement
Barloworld Equipment (Pty) Ltd
South African Rand . ZAR 200,000 - 300,000
Job Description
Key Output 
- Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.
- Create a safe environment for all productive and non-productive employees by doing the following:
- Ensure daily risk assessments are completed per artisan to control safety risks
- Perform toolbox inspections
- Effectively communicate with team, management, and customers.
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
- Apply warranty policies and procedures, including warranty decisions and service warranty investigation.
- Resolve internal and external customer queries.
- Reporting of team KPIs and prospects.
- Development, performance management, and training of the productive team.
- Performance management of team - Balance Scorecard Management.
- Competency development of team (including 1-hour training).
- On-the-job supervision.
- Maintain a high level of contamination control and housekeeping.
- Liaise with Service Management to ensure that all outputs are met.
- Ensure outputs of service audits are achieved.
- Support artisans with re-usability decisions and root cause analysis of component failures.
- Daily sign-off of service reports and controlling of productive time.
- Effective control of work in progress:
- Initiating jobs
- Quoting repairs and rebuilds
- Ordering parts
- Dealing with suppliers on outside work required
- Booking of labour according to Caterpillar guidelines
- Closing jobs once repairs and rebuilds are completed
- Trade Test qualified in relevant trade (e.g., Diesel Mechanic/Earthmoving).
- Minimum of 6 years' experience as Caterpillar General Mechanic post-apprenticeship or learnership.
- Minimum of 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post-qualification).
- Experience acting as a Supervisor, Team Leader, or performing duties as a Service Planner.
- Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.
- Applicable product knowledge.
- Well familiar with failure analysis and re-usability guidelines on components.
- Experienced troubleshooting and problem-solving skills on Earthmoving Equipment Components.
- Well-embedded component-specific technical knowledge and skills.
- Familiar with Dyno and Hydraulic test bench operation and troubleshooting.
- Sound interpersonal and communication skills.
- Good technical report writing skills.
- Good experience on Caterpillar machine and product knowledge.
- Excellent technical, interpersonal, and leadership skills.
- Display leadership potential (part of DAPS) - able to achieve results utilizing team talent.
- Valid Driver's License (Code B).
- Sound knowledge and experience of customer interaction.
- Competent in the Caterpillar re-usability guide process.
- Proven ability to produce technical reports.
- Understanding of OEM warranty systems, policies, and procedures.
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Northern Cape, South Africa
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.