TRAFFIC
Mpumalanga
Service Supervisor Field Service Global Grade 10
Barloworld Equipment (Pty) Ltd
Job Description
Key Outputs 
- Achievement of cost centre financial targets and Key Performance Indicators
- Resolve internal customer queries
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
- Ensure outputs of service audits are achieved
- Apply Barloworld Equipment leadership philosophy
- Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
- Competency development of team - one our training
- On the job supervision - safety of team, reporting of team Key Performance Indicators and prospects
- Take ownership and manage all 2.9.2 appointment responsibilities
- Grade12
- Minimum of 6 years' experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) post apprenticeship or learnership experience.
- Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
- Well imbedded machine specific technical knowledge and skills.
- Sound interpersonal and communication skills.
- Good technical report writing skills.
- Basic business and financial understanding.
- Computer literate and good business writing knowledge.
- Good and experiences on Caterpillar machine and product knowledge.
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.